Last updated: 25 May 2025
At AC Design Soaps, each product is handcrafted with care using natural ingredients. Due to the personal and hygienic nature of our products, we do not accept returns, exchanges, or offer refunds.
1. No Returns or Refunds
We do not accept returns or provide refunds in the following cases:
- Change of mind after purchase
- Dislike of scent, texture, or appearance
- Opened or used products
- Any other reason not caused by our error
2. If It’s Our Mistake
We will offer a replacement or refund only in the following situations:
- You received the wrong product
- Your product was damaged during delivery
To report such issues, please contact us within 48 hours of delivery at 📧 acdesignsoaps@gmail.com, and include:
- Your order number
- A clear photo of the product and packaging
- A short description of the issue
We will review your request and respond within 2–3 business days.
3. Eligibility Criteria
To qualify for a replacement or refund:
- The product must be unused and in original condition
- You must notify us within 48 hours of receiving the order
- You must provide proof (photos/videos) of the damage or error
We reserve the right to approve or reject any claim at our sole discretion.
4. Product Replacement
The replacement product will be delivered within 4-5 business days.
4. Shipping Charges
If a replacement or refund is approved due to our mistake, we will cover the necessary shipping costs.
5. Contact Us
For questions or concerns about this policy, feel free to contact us:
AC Design Soaps
Email: acdesignsoaps@gmail.com
Address: Village Bithal, Post Office Shmathla,
Tehsil Kumarsain, District Shimla, Himachal Pradesh, India